TERMS

INTRODUCTION

WELCOME TO DAISÉ. BY USING OUR WEBSITE, SERVICES, OR PLACING AN ORDER, YOU AGREE TO THESE TERMS & CONDITIONS.

BESPOKE ORDERS

OUR SHIRTS ARE MADE TO ORDER USING THE MEASUREMENTS AND SPECIFICATIONS PROVIDED BY YOU. ONCE PRODUCTION BEGINS, CHANGES TO MEASUREMENTS OR DESIGN DETAILS MAY NOT BE POSSIBLE.

PRODUCTION TIMES WILL BE CONFIRMED AT THE TIME OF ORDER.

PAYMENT & PRICING

PRICES ARE DISPLAYED IN EUR AND MAY CHANGE FROM TIME TO TIME. FULL PAYMENT IS REQUIRED BEFORE PRODUCTION BEGINS.

SHIPPING & DELIVERY

WE OFFER WORLDWIDE SHIPPING. DELIVERY TIMES VARY BY DESTINATION. DAISÉ IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS OR COURIER SERVICES.

ANY APPLICABLE CUSTOMS DUTIES OR IMPORT FEES ARE THE RESPONSIBILITY OF THE CUSTOMER.

RETURNS & EXCHANGES

AS OUR SHIRTS ARE BESPOKE AND MADE TO YOUR SPECIFICATIONS, WE DO NOT GENERALLY ACCEPT RETURNS OR EXCHANGES FOR CHANGE OF MIND OR INCORRECT MEASUREMENTS PROVIDED BY THE CUSTOMER.

IF YOUR ORDER IS DEFECTIVE OR DOES NOT MATCH YOUR CONFIRMED SPECIFICATIONS, PLEASE CONTACT US AT HELLO@DAISEOFFICIAL.COM WITHIN 14 DAYS OF DELIVERY.

INTELLECTUAL PROPERTY

ALL CONTENT ON THIS WEBSITE, INCLUDING PHOTOGRAPHY, TEXT, GRAPHICS, LOGOS, AND DESIGNS, BELONGS TO DAISÉ OR ITS RESPECTIVE RIGHTS HOLDERS AND MAY NOT BE USED WITHOUT PERMISSION.

LIABILITY

TO THE EXTENT PERMITTED BY LAW, DAISÉ IS NOT RESPONSIBLE FOR INDIRECT OR CONSEQUENTIAL LOSSES ARISING FROM THE USE OF OUR WEBSITE, PRODUCTS, OR SERVICES.

CHANGES

WE MAY UPDATE THESE TERMS & CONDITIONS FROM TIME TO TIME. UPDATED TERMS WILL BE PUBLISHED ON OUR WEBSITE.

1. INTRODUCTION

DAISÉ RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION. THIS POLICY EXPLAINS WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND HOW WE PROTECT IT.

2. INFORMATION WE COLLECT

WE MAY COLLECT YOUR NAME, EMAIL ADDRESS, PHONE NUMBER, DELIVERY ADDRESS, MEASUREMENT DETAILS, AND PAYMENT INFORMATION WHEN YOU PLACE AN ORDER.

WE MAY ALSO COLLECT WEBSITE DATA SUCH AS COOKIES AND IP ADDRESSES TO IMPROVE OUR WEBSITE AND CUSTOMER EXPERIENCE.

3. HOW WE USE YOUR INFORMATION

WE USE YOUR INFORMATION TO:

/ PROCESS AND DELIVER YOUR ORDERS.

/ MANAGE BESPOKE SHIRT ORDERS AND MEASUREMENTS.

/ COMMUNICATE WITH YOU ABOUT YOUR ORDERS AND SERVICES.

/ IMPROVE OUR WEBSITE AND CUSTOMER EXPERIENCE.

/ SEND MARKETING COMMUNICATIONS WHERE YOU HAVE GIVEN CONSENT.

4. DATA SECURITY

WE TAKE REASONABLE MEASURES TO PROTECT YOUR PERSONAL INFORMATION. PAYMENT DETAILS ARE PROCESSED SECURELY THROUGH TRUSTED THIRD-PARTY PAYMENT PROVIDERS.

5. SHARING YOUR INFORMATION

WE DO NOT SELL YOUR PERSONAL INFORMATION. WE MAY SHARE NECESSARY INFORMATION WITH TRUSTED SERVICE PROVIDERS, SUCH AS PAYMENT PROCESSORS AND DELIVERY PARTNERS, SOLELY TO PROVIDE OUR SERVICES.

6. YOUR RIGHTS

YOU MAY REQUEST ACCESS TO, CORRECTION OF, OR DELETION OF YOUR PERSONAL INFORMATION AT ANY TIME. YOU MAY ALSO UNSUBSCRIBE FROM MARKETING COMMUNICATIONS.

7. COOKIES

OUR WEBSITE USES COOKIES TO IMPROVE FUNCTIONALITY AND UNDERSTAND HOW VISITORS USE OUR WEBSITE. YOU CAN MANAGE OR DISABLE COOKIES THROUGH YOUR BROWSER SETTINGS.

8. CHANGES TO THIS POLICY

WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. ANY CHANGES WILL BE PUBLISHED ON THIS WEBSITE.

9. CONTACT

FOR QUESTIONS ABOUT OUR TERMS & CONDITIONS OR YOUR PERSONAL INFORMATION, CONTACT US AT:

HELLO@DAISEOFFICIAL.COM

FAQs

WHAT IS YOUR READY-TO-WEAR EXCHANGE POLICY?

SHIRTS PURCHASED BY STANDARD SIZE (S, M, L, ETC.) MAY BE EXCHANGED FOR:

/ ANOTHER SIZE (SUBJECT TO AVAILABILITY), OR

/ DAISÉ STORE CREDIT.

WE DO NOT OFFER REFUNDS.

AS WE OPERATE ON A LIMITED-STOCK, SLOW-FASHION MODEL, WE DO NOT CARRY LARGE QUANTITIES OF INVENTORY. IF YOUR REQUESTED SIZE IS NOT AVAILABLE, WE MAY NEED UP TO 4 WEEKS TO REMAKE THE SHIRT.

ALL EXCHANGES MUST BE REQUESTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER, AND THE SHIRT MUST BE UNWORN, UNWASHED, AND IN ITS ORIGINAL CONDITION.

WE ARE UNABLE TO REFUND MONOGRAMMED SHIRTS ORDERED BY SIZE.

CAN MADE-TO-MEASURE OR BESPOKE SHIRTS BE RETURNED?

ALL MADE-TO-MEASURE AND BESPOKE SHIRTS ARE CUSTOM-MADE FOR EACH CLIENT AND ARE THEREFORE:

/ NON-RETURNABLE

/ NON-REFUNDABLE

ONCE AN ORDER IS CONFIRMED AND PRODUCTION HAS BEGUN, CHANGES TO MEASUREMENTS, FIT, FABRICS, DESIGN DETAILS, OR MONOGRAMMING ARE NOT GUARANTEED AND ARE TREATED AS NEW REQUESTS.

WHAT COUNTS AS A MANUFACTURING FAULT?

IF A VERIFIED MANUFACTURING FAULT OCCURS, DAISÉ WILL GLADLY REMAKE THE SHIRT.

A MANUFACTURING FAULT REFERS STRICTLY TO:

/ INCORRECT FABRIC USED

/ CONSTRUCTION OR WORKMANSHIP DEFECTS

/ PRODUCTION ERRORS

/ INCORRECT OR DEFECTIVE MONOGRAM EXECUTION

IN SUCH CASES, THE SHIRT WILL BE REMADE EXACTLY AS ORIGINALLY ORDERED, INCLUDING:

/ FABRIC

/ FIT

/ COLLAR AND CUFF STYLE

/ BUTTONS

/ MONOGRAM LETTERS, FONT, COLOUR, AND PLACEMENT

/ ALL ORIGINAL DESIGN DETAILS

DESIGN CHANGES CANNOT BE MADE AS PART OF A REMAKE DUE TO A FAULT.

WHAT IF I WANT TO CHANGE THE FIT?

FIT IS SUBJECTIVE. REQUESTS SUCH AS WANTING A SHIRT LOOSER, TIGHTER, LONGER, SHORTER, OR WITH A DIFFERENT SILHOUETTE ARE CONSIDERED PERSONAL PREFERENCE, NOT MANUFACTURING DEFECTS.

DAISÉ MAY OFFER ONE REASONABLE ADJUSTMENT AT ITS DISCRETION. ANY FURTHER ALTERATIONS OR REMAKES REQUESTED DUE TO PREFERENCE ARE THE RESPONSIBILITY OF THE CLIENT.

WILL MONOGRAMMING VARY?

ALL MONOGRAMMING IS COMPLETED BY HAND OR MACHINE EMBROIDERY, DEPENDING ON THE ATELIER AND LOCATION OF PRODUCTION.

AS PART OF THE ARTISANAL PROCESS, SLIGHT VARIATIONS MAY OCCUR IN:

/ PLACEMENT

/ SIZE

/ STITCH DENSITY

/ THREAD FINISH

THESE ARE NATURAL CHARACTERISTICS OF HAND-CRAFTED PRODUCTION AND ARE NOT CONSIDERED DEFECTS.

WHO COVERS SHIPPING FOR RETURNS OR REMAKES?

DAISÉ COVERS RETURN SHIPPING ONLY FOR VERIFIED MANUFACTURING FAULTS.

FOR ALL OTHER EXCHANGES, REMAKES, OR PREFERENCE-BASED ALTERATIONS, SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CLIENT.

HOW DOES SHIPPING WORK?

MADRID DELIVERY IS COMPLIMENTARY.

WORLDWIDE SHIPPING COSTS VARY ACCORDING TO THE GEOGRAPHICAL REGION AND APPLICABLE DUTIES.

CUSTOMS OR IMPORT TAXES ARE NOT INCLUDED IN OUR PRICES AND ARE THE RESPONSIBILITY OF THE CLIENT.

HOW SHOULD I CARE FOR MY SHIRT?

OUR SHIRTS ARE MADE TO LAST A VERY LONG TIME — TO BE WORN OVER AND OVER AGAIN, ONLY GETTING BETTER WITH AGE.

TAKING PROPER CARE OF YOUR SHIRTS IS AN IMPORTANT PART OF ENSURING THEIR LONGEVITY.

/ MACHINE WASH INSIDE OUT IN COLD WATER (30°C MAXIMUM) WITH SIMILAR COLOURS

/ DO NOT TUMBLE DRY

/ DO NOT BLEACH

/ IRON AT A LOW TEMPERATURE

IF YOUR RELATIONSHIP WITH YOUR DRY CLEANER IS ONE OF TRUST, DISCRETION, AND A BOND NURTURED BY COUNTLESS VISITS AND LAST-MINUTE REQUESTS, HAVE CONFIDENCE THAT THEY WILL TAKE GREAT CARE OF YOUR SHIRTS TOO.

WHAT ARE DAISÉ’S SUSTAINABILITY COMMITMENTS?

OUR SUSTAINABILITY COMMITMENTS AS A BRAND WERE ENGRAINED FROM THE VERY BEGINNING:

/ NO OVERPRODUCTION, NO SALES, AND NO UNSOLD STOCK, AS EVERYTHING IS MADE TO ORDER.

/ WE HAVE SEARCHED FOR THE BEST EXPERTISE AND PARTNERS WITH WHOM WE HAVE BUILT RELATIONSHIPS OF TRUST THROUGH THEIR HISTORY, EXPERTISE, AND COLLECTIONS. THEY GUARANTEE TRACEABILITY, QUALITY, AND THE HIGHEST SOCIAL AND ENVIRONMENTAL STANDARDS.

/ OUR ATELIERS ENSURE COMPLIANCE WITH OUR CODE OF ETHICS, WHICH GUARANTEES RESPECT FOR WORKING CONDITIONS, INCLUDING WORKING HOURS, PAY, HEALTH, AND SAFETY, WITH THE STRICTEST BANS ON FORCED OR CHILD LABOUR.

/ MOST OF OUR FABRICS HAVE A SIGNIFICANTLY LOWER ENVIRONMENTAL IMPACT AND ARE SELECTED ACCORDING TO THE STRICTEST STANDARDS, INCLUDING ORGANIC COTTON, GOTS, OCS CERTIFICATION, AND OEKO-TEX STANDARD. WHERE POSSIBLE, WE USE EXCESS FABRIC CUTTINGS FOR SHIRT DETAILS SUCH AS CONTRASTING POCKETS OR TO MAKE BAGS FOR OUR PYJAMA SETS.

THANK YOU FOR SUPPORTING SLOW FASHION.

DO YOU OFFER REPAIRS AND ALTERATIONS?

WE OFFER LUXURY REPAIRS AND ALTERATION SERVICES FOR YOUR SHIRTS.

EXTENDING THE LIFE OF YOUR EVERYDAY SHIRTS AND IRREPLACEABLE MUST-HAVES IS NOW AN EFFORTLESS TASK WITH OUR HELP. MAIL OR DROP OFF YOUR SHIRTS IN MADRID, AND IN LESS THAN 48 HOURS WE CAN REPLACE DAMAGED CUFFS OR COLLARS AND MAKE NECESSARY ADJUSTMENTS TO THE FIT OF YOUR SHIRT.

TERMS FAQs

Trunk Shows

DAISÉ TRAVELS.

FROM CITY TO CITY, WE BRING OUR FABRICS, OUR MEASUREMENTS, AND OUR WAY OF MAKING SHIRTS WITH US. FOR A FEW DAYS,
WE SET UP SOMEWHERE NEW AND INVITE YOU IN — TO TOUCH, TRY, CHOOSE, AND CREATE A SHIRT THAT IS ENTIRELY YOUR OWN.

A TEMPORARY ADDRESS. A PRIVATE APPOINTMENT; INDIVIDUALLY OR WITH FRIENDS. SHIRTING MADE PERSONAL.

CONTACT US TO INQUIRE ABOUT AN UPCOMING VISIT OR TO HOST DAISÉ IN YOUR CITY.

WHERE WE’RE GOING NEXT

(DAISÉ x MAGME) ZAGREB, CROATIA
SEPTEMBER 22, 2026

MEXICO CITY
OCTOBER 2026

DUBAI
OCTOBER 2026

LONDON
NOVEMBER 2026

NEW YORK
DECEMBER 2026

FOLLOW OUR ILLUSTRATED MEASURING GUIDE
AT HOME OR WITH YOUR LOCAL TAILOR. USE A SOFT
MEASURING TAPE IN CM, KEEPING IT RELAXED AROUND
THE BODY. YOU SHOULD BE ABLE TO FIT A FINGER
COMFORTABLY UNDER THE TAPE.

DM, WHATSAPP OR EMAIL US YOUR MEASUREMENTS.

QUESTIONS?
WE’RE HERE TO HELP YOU THROUGH EVERY STEP
OF YOUR SHIRT JOURNEY.

FOR THOSE WHO WOULD
LIKE TO PERFECT THE FIT BEFORE
PLACING AN ORDER, WE ALSO
OFFER THE OPTION OF A TRIAL SHIRT.
MADE FIRST IN A SIMPLE COTTON,
IT ALLOWS US TO REVIEW THE FIT
AND MAKE ANY ADJUSTMENTS
BEFORE CREATING YOUR
FINAL SHIRTS.

DAISÉ IS A BESPOKE EUROPEAN SHIRTING HOUSE DEVOTED TO PRECISION, PERMANENCE, AND MODERN CRAFTSMANSHIP. DESIGNED IN MADRID AND MADE BETWEEN SPAIN AND PORTUGAL, EACH PIECE IS CREATED THROUGH A CONSIDERED, SLOW PROCESS THAT HONOURS THE DISCIPLINE OF TRADITIONAL SHIRT MAKING WHILE REINTERPRETING IT FOR TODAY. THE JOURNEY OF EACH SHIRT BEGINS WITH A PIECE OF FABRIC. SOURCED FROM A CAREFULLY SELECTED NETWORK OF RENOWNED MILLS, EACH CLOTH IS CHOSEN SEASONALLY FOR ITS CHARACTER, STRUCTURE, HAND, AND LONGEVITY. TIME-HONOURED TECHNIQUES MEET CONTEMPORARY DESIGN, RESULTING IN PIECES THAT FEEL BOTH GROUNDED AND FORWARD. PERSONALISATION LIES AT THE HEART OF THE EXPERIENCE, WITH MONOGRAMMING AND BESPOKE DETAILS TRANSFORMING EACH SHIRT INTO AN INDIVIDUAL HEIRLOOM. AT DAISÉ, INNOVATION AND HERITAGE ARE NOT OPPOSING IDEAS, BUT PART OF THE SAME CONVERSATION WHERE ONE INFORMS THE OTHER. AT THE HEART OF THE HOUSE IS THE BELIEF THAT A SHIRT CAN BE MORE THAN A GARMENT; IT CAN BE A KEEPSAKE. SOMETHING LIVED IN, REMEMBERED, AND RETURNED FOR YEARS TO COME.

BEHIND DAISÉ IS A CLOSE RELATIONSHIP WITH FAMILY-RUN ATELIERS IN SPAIN AND PORTUGAL, WHERE KNOWLEDGE IS SHARED ACROSS GENERATIONS AND PRIDE IN THE WORK IS DEEPLY PERSONAL. WORKING DIRECTLY WITH THESE MAKERS, WE BRING THEIR EXPERIENCE TO YOUR IDEAS, SHAPING THE DETAILS TOGETHER. FROM THE FIRST CONVERSATION TO THE FINISHING TOUCHES, WE INVITE YOU TO BE PART OF THE PROCESS — TO EXPLORE THE POSSIBILITIES, DISCOVER YOUR PREFERENCES, AND CREATE SOMETHING THAT FEELS ENTIRELY YOURS.

DAISÉ · Made-to-measure

The Process

DAISÉ began with made-to-measure shirting, and it remains at the heart of what we do. We believe a shirt should feel entirely personal from the way it fits to the fabric, collar, cuffs and smallest finishing details.

To experience DAISÉ made-to-measure, follow the steps below to create a shirt that is uniquely yours.

(Step 1)

Sizing &
Measurement

You can choose between made-to-measure and standardised sizing.

For made-to-measure, we require 11 body measurements. These can be taken in person at our showroom in Madrid or at one of our global trunk shows. Alternatively, you can use our measuring guide to easily measure yourself at home or with your local tailor.

For standardised sizing, please refer to our sizing guide.

Our shirts are mostly designed with a slightly masculine-inspired cut for maximum comfort and versatility.

(Step 2)

Fabric Selection

We will guide you through our fabric selection based on your taste, your lifestyle, and the season.

We offer cotton, oxford, linen, denim, silk, wool, and cashmere year-round.

We source seasonal summer and winter limited-edition fabrics released in small quantities by the fabric mills, making these shirts part of an extremely limited run.

Our fabric sources include partners such as Alumo, Albini, Thomas Mason, Loro Piana, Pongees, and many more.

Explore our selection.

Italian shirting fabric swatches in soft blue, pink and neutral tones

(Step 3)

Design
Specification

You can select personal touches such as collar styles, cuffs, pockets, buttons, and plackets.

There are more than 12 different collar types, including our go-to DAISÉ women’s collar.

You can choose among buttoned cuffs with round or square edges, cocktail cuffs, or French cuffs with or without cufflinks.

Add open, flap, or oversized pockets for utility.

Elevate your shirt with coloured or iridescent mother-of-pearl buttons.

Add a placket—an extra flap of fabric that conceals your buttons.

DAISÉ flower embroidery on a striped shirt cuff

Personal monogram on a contrasting white cuff

(Step 4)

Monogramming

Adorn your shirt with your initials available in 3 styles of font (bold, italic and large italic), numbers, and/or a DAISÉ flower insignia in high quality thread in a wide selection of colours.

Choose your monogram placement on the collar, cuff, chest, rib, or bottom of your shirt.

DAISÉ monogram on the chest of a striped shirt