WHAT IS YOUR READY-TO-WEAR EXCHANGE POLICY?
SHIRTS PURCHASED BY STANDARD SIZE (S, M, L, ETC.) MAY BE EXCHANGED FOR:
/ ANOTHER SIZE (SUBJECT TO AVAILABILITY), OR
/ DAISÉ STORE CREDIT.
WE DO NOT OFFER REFUNDS.
AS WE OPERATE ON A LIMITED-STOCK, SLOW-FASHION MODEL, WE DO NOT CARRY LARGE QUANTITIES OF INVENTORY. IF YOUR REQUESTED SIZE IS NOT AVAILABLE, WE MAY NEED UP TO 4 WEEKS TO REMAKE THE SHIRT.
ALL EXCHANGES MUST BE REQUESTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER, AND THE SHIRT MUST BE UNWORN, UNWASHED, AND IN ITS ORIGINAL CONDITION.
WE ARE UNABLE TO REFUND MONOGRAMMED SHIRTS ORDERED BY SIZE.
CAN MADE-TO-MEASURE OR BESPOKE SHIRTS BE RETURNED?
ALL MADE-TO-MEASURE AND BESPOKE SHIRTS ARE CUSTOM-MADE FOR EACH CLIENT AND ARE THEREFORE:
/ NON-RETURNABLE
/ NON-REFUNDABLE
ONCE AN ORDER IS CONFIRMED AND PRODUCTION HAS BEGUN, CHANGES TO MEASUREMENTS, FIT, FABRICS, DESIGN DETAILS, OR MONOGRAMMING ARE NOT GUARANTEED AND ARE TREATED AS NEW REQUESTS.
WHAT COUNTS AS A MANUFACTURING FAULT?
IF A VERIFIED MANUFACTURING FAULT OCCURS, DAISÉ WILL GLADLY REMAKE THE SHIRT.
A MANUFACTURING FAULT REFERS STRICTLY TO:
/ INCORRECT FABRIC USED
/ CONSTRUCTION OR WORKMANSHIP DEFECTS
/ PRODUCTION ERRORS
/ INCORRECT OR DEFECTIVE MONOGRAM EXECUTION
IN SUCH CASES, THE SHIRT WILL BE REMADE EXACTLY AS ORIGINALLY ORDERED, INCLUDING:
/ FABRIC
/ FIT
/ COLLAR AND CUFF STYLE
/ BUTTONS
/ MONOGRAM LETTERS, FONT, COLOUR, AND PLACEMENT
/ ALL ORIGINAL DESIGN DETAILS
DESIGN CHANGES CANNOT BE MADE AS PART OF A REMAKE DUE TO A FAULT.
WHAT IF I WANT TO CHANGE THE FIT?
FIT IS SUBJECTIVE. REQUESTS SUCH AS WANTING A SHIRT LOOSER, TIGHTER, LONGER, SHORTER, OR WITH A DIFFERENT SILHOUETTE ARE CONSIDERED PERSONAL PREFERENCE, NOT MANUFACTURING DEFECTS.
DAISÉ MAY OFFER ONE REASONABLE ADJUSTMENT AT ITS DISCRETION. ANY FURTHER ALTERATIONS OR REMAKES REQUESTED DUE TO PREFERENCE ARE THE RESPONSIBILITY OF THE CLIENT.
WILL MONOGRAMMING VARY?
ALL MONOGRAMMING IS COMPLETED BY HAND OR MACHINE EMBROIDERY, DEPENDING ON THE ATELIER AND LOCATION OF PRODUCTION.
AS PART OF THE ARTISANAL PROCESS, SLIGHT VARIATIONS MAY OCCUR IN:
/ PLACEMENT
/ SIZE
/ STITCH DENSITY
/ THREAD FINISH
THESE ARE NATURAL CHARACTERISTICS OF HAND-CRAFTED PRODUCTION AND ARE NOT CONSIDERED DEFECTS.
WHO COVERS SHIPPING FOR RETURNS OR REMAKES?
DAISÉ COVERS RETURN SHIPPING ONLY FOR VERIFIED MANUFACTURING FAULTS.
FOR ALL OTHER EXCHANGES, REMAKES, OR PREFERENCE-BASED ALTERATIONS, SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CLIENT.
HOW DOES SHIPPING WORK?
MADRID DELIVERY IS COMPLIMENTARY.
WORLDWIDE SHIPPING COSTS VARY ACCORDING TO THE GEOGRAPHICAL REGION AND APPLICABLE DUTIES.
CUSTOMS OR IMPORT TAXES ARE NOT INCLUDED IN OUR PRICES AND ARE THE RESPONSIBILITY OF THE CLIENT.
HOW SHOULD I CARE FOR MY SHIRT?
OUR SHIRTS ARE MADE TO LAST A VERY LONG TIME — TO BE WORN OVER AND OVER AGAIN, ONLY GETTING BETTER WITH AGE.
TAKING PROPER CARE OF YOUR SHIRTS IS AN IMPORTANT PART OF ENSURING THEIR LONGEVITY.
/ MACHINE WASH INSIDE OUT IN COLD WATER (30°C MAXIMUM) WITH SIMILAR COLOURS
/ DO NOT TUMBLE DRY
/ DO NOT BLEACH
/ IRON AT A LOW TEMPERATURE
IF YOUR RELATIONSHIP WITH YOUR DRY CLEANER IS ONE OF TRUST, DISCRETION, AND A BOND NURTURED BY COUNTLESS VISITS AND LAST-MINUTE REQUESTS, HAVE CONFIDENCE THAT THEY WILL TAKE GREAT CARE OF YOUR SHIRTS TOO.
WHAT ARE DAISÉ’S SUSTAINABILITY COMMITMENTS?
OUR SUSTAINABILITY COMMITMENTS AS A BRAND WERE ENGRAINED FROM THE VERY BEGINNING:
/ NO OVERPRODUCTION, NO SALES, AND NO UNSOLD STOCK, AS EVERYTHING IS MADE TO ORDER.
/ WE HAVE SEARCHED FOR THE BEST EXPERTISE AND PARTNERS WITH WHOM WE HAVE BUILT RELATIONSHIPS OF TRUST THROUGH THEIR HISTORY, EXPERTISE, AND COLLECTIONS. THEY GUARANTEE TRACEABILITY, QUALITY, AND THE HIGHEST SOCIAL AND ENVIRONMENTAL STANDARDS.
/ OUR ATELIERS ENSURE COMPLIANCE WITH OUR CODE OF ETHICS, WHICH GUARANTEES RESPECT FOR WORKING CONDITIONS, INCLUDING WORKING HOURS, PAY, HEALTH, AND SAFETY, WITH THE STRICTEST BANS ON FORCED OR CHILD LABOUR.
/ MOST OF OUR FABRICS HAVE A SIGNIFICANTLY LOWER ENVIRONMENTAL IMPACT AND ARE SELECTED ACCORDING TO THE STRICTEST STANDARDS, INCLUDING ORGANIC COTTON, GOTS, OCS CERTIFICATION, AND OEKO-TEX STANDARD. WHERE POSSIBLE, WE USE EXCESS FABRIC CUTTINGS FOR SHIRT DETAILS SUCH AS CONTRASTING POCKETS OR TO MAKE BAGS FOR OUR PYJAMA SETS.
THANK YOU FOR SUPPORTING SLOW FASHION.
DO YOU OFFER REPAIRS AND ALTERATIONS?
WE OFFER LUXURY REPAIRS AND ALTERATION SERVICES FOR YOUR SHIRTS.
EXTENDING THE LIFE OF YOUR EVERYDAY SHIRTS AND IRREPLACEABLE MUST-HAVES IS NOW AN EFFORTLESS TASK WITH OUR HELP. MAIL OR DROP OFF YOUR SHIRTS IN MADRID, AND IN LESS THAN 48 HOURS WE CAN REPLACE DAMAGED CUFFS OR COLLARS AND MAKE NECESSARY ADJUSTMENTS TO THE FIT OF YOUR SHIRT.